Privacy Policy
Latest Revision: 22 May 2026
BASE Automation Technologies Pvt. Ltd. (“BASE Automation”, “Company”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our website, communicate with us, or otherwise interact with us in the course of our business. This Privacy Policy explains how personal data is collected, used, stored, disclosed, and protected through baseautomation.co.in and related business communications.
This Privacy Policy is intended to reflect applicable Indian legal requirements, including principles relating to notice, consent where applicable, grievance redressal, data correction and erasure, and reasonable security practices under the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Scope
This Privacy Policy applies to personal data collected through:
1. This website.
2. Contact forms, enquiry forms, and other online submissions.
3. Email, phone, or other business communications initiated through the website.
4. Business interactions with customers, prospects, vendors, partners, and other professional contacts
2. Personal Data Collected
Depending on how an individual interacts with the website or the Company, BASE Automation may collect the following categories of personal data:
1. Name.
2. Company name.
3. Job title or designation.
4. Email address.
5. Phone number.
6. Postal address.
7. City, state, country, or other location details.
8. Enquiry details, project requirements, or message contents.
9. Information submitted in forms, surveys, requests, or correspondence.
10. Technical and usage data such as IP address, browser type, operating system, referring URLs, pages viewed, and date/time of access .
BASE Automation requests that individuals provide only the personal data necessary for the relevant business purpose or enquiry .
3. How Personal Data Is Collected
Personal data may be collected when an individual:
1. Submits a form on the website.
2. Requests information about products, services, proposals, or support.
3. Communicates with the Company by email, phone, or other channels.
4. Signs up to receive business communications, updates, or marketing messages where offered.
5. Uses the website, which may automatically generate limited technical and usage information.
4. Purposes of Processing
Personal data may be processed for the following purposes:
1. To respond to enquiries, requests, or communications.
2. To evaluate project requirements and provide quotations, proposals, or service information.
3. To manage customer, supplier, partner, and business relationships.
4. To deliver services, support, implementation assistance, or related operational communications.
5. To improve website functionality, website security, and user experience.
6. To send business updates, event information, product information, or marketing communications, subject to applicable law and opt-out choices.
7. To maintain internal records and business administration.
8. To comply with legal, regulatory, contractual, and compliance obligations.
9. To establish, exercise, or defend legal claims.
10. To prevent misuse, fraud, unauthorized access, or other harmful activity affecting the website or business systems .
Personal data will be used only for purposes that are lawful and reasonably connected to the purpose for which the data was provided or otherwise permitted under applicable law.
5. Legal Basis and Consent
Where required by applicable law, BASE Automation will process personal data on the basis of consent provided by the individual. In other cases, personal data may be processed where reasonably necessary for legitimate business purposes, performance of a requested service, compliance with law, employment-related purposes, or other legally permitted uses.
Where consent is relied upon, the individual may withdraw consent by contacting the Company using the contact details or grievance details provided in this Privacy Policy. Withdrawal of consent will not affect processing already undertaken lawfully before such withdrawal.
6. Data Principal Rights
Subject to applicable law, an individual whose personal data is processed may have the following rights:
1. The right to access information relating to personal data being processed.
2. The right to correction, completion, or updating of inaccurate or incomplete personal data.
3. The right to erasure of personal data that is no longer necessary for the purpose for which it was collected, subject to legal or contractual retention requirements.
4. The right to withdraw consent, where processing is based on consent.
5. The right to grievance redressal.
6. The right to nominate another person to exercise rights on the individual’s behalf in the event of death or incapacity, where applicable under law.
Requests for access, correction, erasure, withdrawal of consent, or grievance redressal may be submitted using the contact details set out in Section 12 below.
7. Disclosure and Sharing
BASE Automation does not sell personal data. Personal data may be shared only on a need-to-know basis and only for legitimate business or legal purposes, including with:
1. Website hosting providers, IT service providers, software vendors, and other service providers who support website operation or business systems.
2. Professional advisors, auditors, insurers, legal counsel, and consultants.
3. Group companies, affiliates, contractors, or implementation partners where relevant to service delivery or business operations.
4. Government authorities, regulators, law enforcement agencies, courts, or other competent authorities where required by law or for protection of legal rights.
5. Other parties with the consent or direction of the individual.
Where personal data is disclosed to service providers or third parties acting on behalf of the Company, reasonable contractual or operational measures are expected to be used to protect such data and restrict its use to authorized purposes.
8. Cookies and Similar Technologies
The website may use cookies or similar technologies that are necessary for website operation, security, analytics, performance optimization, or user experience. Browser settings can generally be used to control or disable cookies; however, doing so may affect the functionality of certain parts of the website.
If analytics, embedded tools, or third-party integrations are used on the website, related technical data may be collected in accordance with the settings and practices of those tools.
9. Data Retention
Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected, or for such longer period as may be required under applicable law, regulatory requirements, contractual commitments, record-keeping obligations, dispute resolution needs, or legitimate business purposes.
When retention is no longer necessary, reasonable steps will be taken to delete, anonymize, archive, or securely dispose of the relevant data, as appropriate.
10. Security Practices and Safeguards
BASE Automation maintains reasonable security practices and procedures designed to protect personal data from unauthorized access, use, alteration, disclosure, impairment, or destruction, consistent with applicable legal requirements relating to reasonable security safeguards.
Such measures may include, where appropriate:
1. Access controls and role-based restrictions.
2. Device, network, and endpoint protection measures.
3. Secure authentication and password controls.
4. Data backup and recovery processes.
5. Monitoring, logging, and incident response procedures.
6. Confidentiality obligations for employees, contractors, and relevant service providers.
7. Vendor and system controls appropriate to business operations.
BASE Automation also maintains quality and operational governance processes supported by its ISO 9001 certification and CSIA certification as part of its business management and systems practices.
11. International Transfers
Where business operations, service providers, or project requirements involve processing or access outside India, personal data may be transferred or made accessible across jurisdictions only in accordance with applicable legal requirements and subject to reasonable safeguards.
12. Grievance Redressal
For questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of personal data, individuals may contact the designated grievance contact below.
Grievance Officer
Name: Mr. Aravindan S
Email: sysadmin@batpl.com
Address: BASE Automation Technologies Pvt. Ltd., Chennai, Tamil Nadu 600096, India
BASE Automation will review and respond to complaints, grievances, and rights requests within a reasonable time and in accordance with applicable legal requirements.
13. Children’s Privacy
This website and the Company’s services are intended for business and professional interactions. The website is not directed to children, and the Company does not knowingly collect personal data from children through the website. If any such data is identified, reasonable steps may be taken to delete it, subject to applicable legal requirements.
14. Third-Party Websites
The website may contain links to third-party websites, platforms, or services. BASE Automation is not responsible for the privacy practices, content, or security of third-party websites, and individuals are encouraged to review the privacy notices of those external sites before sharing personal data with them.
15. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business operations, website functionality, or data handling practices. The revised version will be posted on this page with an updated “Latest Revision” date.
16. Contact
For general privacy-related communications, the Company may be contacted at:
BASE Automation Technologies Pvt. Ltd.
Chennai, Tamil Nadu 600096